Frequently Asked Questions

General Information
Ambergris Cay
Where is Ambergris Cay located?
How large is Ambergris Cay?
How many bungalows and villas does Ambergris Cay Resort have? 
Is Ambergris Cay Adults Only?
Is Ambergris Cay Family-Friendly?
Is Ambergris Cay All-Inclusive?
What is the nearest International Airport?
How long is the flight from Providenciales  to Ambergris Cay? 
How long is the flight from South Caicos to Ambergris Cay? 
Is the transfer from Providenciales or South Caicos to Ambergris Cay included in the cost of the stay?  
Does Ambergris Cay resort have security?
What time is check-in?
What time is check-out?
Can I request an early check-in or late check-out?
Does Ambergris Cay have a gym?
Does Ambergris Cay have yoga classes?
Does Ambergris Cay provide entertainment?
What villa amenities can I expect?
What resort amenities can I expect?
Is smoking allowed on the island? 
Do they have any first aid kits available in the accomodation or is there a clinic?
General Information
Turks and Caicos
What are the Turks and Caicos entry requirements for US citizens?
What are the Turks and Caicos entry requirements for Canadian citizens?
What are the Turks and Caicos entry requirements for UK citizens?
Do I need to be vaccinated to enter Turks and Caicos?
Do I need to bring an outlet converter for my electronics?
What currency is used in Turks and Caicos?
What is the weather like in Turks and Caicos?
What is the best time of year to visit Turks and Caicos
Do Ambergris Cay beaches have sargassum or seaweed?
What happens if a hurricane is projected to hit the Cay? 
Getting to Ambergris Cay, Turks and Caicos
How do I arrive at Ambergris Cay?
What is the nearest International Airport?
Are there direct flights to Providenciales, Turks and Caicos, from US?
Are there direct flights to South Caicos, Turks and Caicos, from US?
Are there direct flights to Providenciales, Turks and Caicos, from Canada?
Are there direct flights to Providenciales, Turks and Caicos, from the UK?
Where/How should I book airfare?
What is the best way to find flights to Turks and Caicos?
Can I arrive on my own yacht or private aircraft?
Can private planes fly directly to Ambergris Cay? 
Can you take a boat over to the Cay instead of the private plane?
How long is the flight from Providenciales to Ambergris Cay?
How long is the flight from South Caicos to Ambergris Cay?
Do you offer complimentary transfers from Providenciales or South Caicos?
What time do I need to arrive in Providenciales to catch the private air transfer to Ambergris Cay?
What is the baggage allowance on the connecting flight to Ambergris Cay?
Getting Around
How do guests get around Ambergris Cay Private Island?
All-Inclusive
What is included in my all-inclusive room rate?
Is alcohol included in my all-inclusive room rate?
Are snacks included in my all-inclusive room rate?
What are extra costs not included in my room rate?
Are tips included and am I allowed to tip?
Is there Wi-Fi on the island?  
Accommodations
Are robes and slippers provided in the room?
Is there a washer and dryer in the room?
Is laundry service provided? 
What toiletries are provided in the rooms?
Is there a mini-bar in the room?
Is there daily housekeeping?
Is a turn down service?
Do all bungalows and villas have private pools?
Is an island host included with every accommodation?
Do you have rollaway beds?  
Dining
Are all the menus included in the all-inclusive rates?
How do I book dinner reservations?
Do all restaurants require reservations?
Can I see sample menus?
What are the hours for each restaurant?
When is lobster season?
Is there lobster on the menu during lobster season?
Can the resort accommodate guests with allergies?
Can the resort accommodate guests with dietary requirements such as vegan and gluten free options?
Is room service available?
Are premium wines and top-shelf spirits included?
Is private dining available?
What is the dress code at Ambergris Cay?
Can you facilitate a Kosher kitchen?
Families
Is there a kids’ program or activities for children?
Do you offer babysitting services?
Can the resort arrange special items such as art supplies, playpens, or children’s toys?
Experiences
What excursions are available to book?
Should I book excursions in advance?
Do you offer private excursions (yacht trips, snorkeling, whale watching)?
Do you offer scuba diving? 
Do you have a Spa? 
Weddings
Ceremony & Reception
Can we hold our wedding ceremony on the beach?
Do you have an indoor ceremony space?
Can we have our reception by the pool?
Do you offer ceremony packages?
Do you offer elopement or micro-wedding packages?
Weddings
Planning & Logistics
Do you have a wedding coordinator?
Can we bring in our own vendors?
Weddings
Accommodations & Guest Services
Do you offer room blocks for wedding guests?
Do you have any special amenities for the wedding couple?
Weddings
Additional Considerations
What is your wedding cancellation policy?
Do you have any restrictions on music or entertainment?
Weddings
Next Steps
How can we schedule a wedding consultation?
Environment & Conservation
What is Ambergris Cay doing for sustainability?
Are pets allowed on the island?

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